I’ve found as long as you are in touch with a customer, and don’t leave them high-and-dry; you’ll earn their respect. ANY company in this type of market; needs to have a small army of Indians working at 3$ an hour to respond personally to emails and in-game requests.

And I also agree… Blizz has been great for customer service; even as big as they are. Anytime the guild is ‘hacked’ and our bank dumped; the very next day I have a personal email from a GM and stuff back in my mailbox.

Anyway, lets cross our fingers.

This is just my opinion, but… I have to say in general that I’m unhappy with Bioware’s communication with their community. I’ve put in a lot of tickets, and I’ve never gotten anything more than a “Thank you for submitting…” auto-email. I have always been VERY impressed with Blizzard’s customer service. I would submit a ticket and within an hour I would get an ingame polite conversation with a GM. And I always had my issue addressed immediately. I don’t know if this was in place at WoW’s launch, but it was in vanilla. Bioware has none of this, and it’s disappointing. I remember once when I bought the wrong item by accident with a tier token (back in TBC) and the GM replaced it with the item I meant to buy. I did the same thing in SWTOR last week, and my ticket was deleted without even a response of any kind. It pretty much said to me, “Sorry loser, you chose wrong. Live with it and don’t bother us any more.” I didn’t like it.

Hopefully the game thrives and their customer service improves. The game is great, but endgame bugs and poor customer service continue to exist. It needs to change.